|
Raising Difficult Issues
with Your Team NEW!
Addressing difficult issues that arise in a team can be hard, and even a little risky. You will learn constructive ways to approach these situations and learn how to develop and maintain a supportive team environment.
May 21, 1:00 pm – 5:00 pm,
$89;
BMGNT 245-001
Expressing Yourself: Presenting Your Thoughts and Ideas
This class will provide necessary skills to apply to all types of speaking situations — from talking to one person by the water cooler to making a high-stakes presentation to a large audience. Regardless of the situation, the fundamental elements of presenting your ideas are the same. This class will help you understand your listeners’ needs and deliver your message effectively to ensure the best possible results.
June 26, 8:30 am – 4:30 pm,
$149;
BMGNT 224-004
Doing the Right Thing:
Ethics in the Workplace
Is your company’s reputation one of your most important assets? First-class business ethics maintain your reputation and help build customer loyalty. Doing the Right Thing offers guidelines for ethical decision making in a variety of common business situations, from dealing with managers and employees to negotiating with customers and vendors.
June 10, 1:00 pm – 5:00 pm,
$79;
BMGNT 208-001
Better Business Writing:
Techniques for Improving Correspondence
The need to put more things in writing seems to grow every day, whether it is on paper or in some other form. Beginning with a brief quiz to assess your writing ability, this class takes you through the basics of effective business writing.
Learning Highlights:
- Key techniques for improving your writing skills
- Ability to express yourself clearly
- Improve your spelling, punctuation, usage and style
June 20, 8:30 am – 4:30 pm,
$149;
BMGNT 106-004
Business Etiquette & Professionalism
Business etiquette is more than manners. It increases the quality of life in the workplace, contributes to employee morale and plays a major role in generating profit. The principles are easy – understanding, kindness and courtesy still count but there are subtle conventions that are the norm and are required in professional life. Business etiquette is the way professional business people conduct themselves regardless of their job titles or type of business.
June 24, 1:00 pm – 5:00 pm,
$79;
BMGNT 107-001
Quality at Work NEW!
Here is an easy-to-understand system designed to help management and employees establish and meet simple, effective quality standards. With the exercises and assessments in this training, you will be introduced to easy techniques on how to set up standards for excellence, performance evaluations, design goals, and how to solve quality problems.
July 15, 1:00 pm – 5:00 pm,
$79;
BMGNT 172-001
Project Management New Ultra Fast Class!
Whether you are managing a construction project, software development, or an office relocation, your project will run more smoothly using the tools outlined in the class. This class shows you how to use the basics of project planning and tracking and how to combine them with negotiating skills needed to succeed at project management.
July 16, 1:00 pm – 5:00 pm,
$79;
BMGNT 158-001
Giving Recognition
This class helps managers learn how to acknowledge accomplishments in ways that will inspire excellent performance. The purpose of this class is to provide participants with skills for recognizing and reinforcing the behaviors that support and lead to the right results. At the end of the class participants will be able to:
- Describe the impact of recognizing others on individual and organizational success
- Demonstrate a set of key actions for giving recognition
- Determine the type of recognition best suited for each recipient
- Deliver recognition to sustain and encourage excellent performance
June 5, 1:00 pm – 5:00 pm,
$89;
BMGNT 227-004
Defusing Emotionally: Charged Situations
Frequent changes, tight deadlines, unresolved issues, personality conflicts and issues from home all can make the workplace a pressure-cooker where emotions get out of control – affecting both performance and relationships. To succeed at work, employees need to understand what tends to set them off and possess skills for cooling down tense situations.
May 29, 1:00 pm – 5:00 pm,
$89;
BMGNT 130-001
Influencing for Win-Win Outcomes
The skills you learn in this course will help you determine people’s needs, match your ideas to those needs, and present your ideas and the benefits in ways that will motivate people to give their support.
Highlights:
- Planning the best approach
- Establishing mutual involvement
- Explaining your recommendations
- Asking for reactions and
- Addressing concerns, specific support
- Agreeing on an action plan
June 12, 1:00 pm – 5:00 pm,
$89;
BMGNT 212-001
Proactive Listening NEW!
Proactive listening is conscious and deliberate. It requires a heightened sense of awareness and attention to the person speaking. Learn how to recognize the obvious and subtle opportunities to gain valuable information for constructive listening.
July 8, 1:00 pm – 5:00 pm,
$89;
BMGNT 247-001
Six Management Practices that Draw the Best Out of Others
In today’s fast paced, complex work environment, leaders and managers are being asked to solve unique challenges that require a different approach and set of skills, more than ever before. One of those skills is how to engage the up-to-date “knowledge” worker fully. In this course, attendees will expand their ability to develop the skills vital to building dynamic workers.
July 24, 1:00 pm – 5:00 pm,
$89;
BMGNT 248-001
Three Steps to Dazzling Your Customers NEW!
You can impress and dazzle your customers by doing three very easy customer services steps. Attendees will become aware of golden opportunities to gain customer attention and loyalty. They will leave the class with simple, yet powerful tools they can immediately use successfully with customers.
July 8, 1:00 pm – 5:00 pm,
$89;
BMGNT 250-001
Call us to register 505-566-3501
Register Online If you've taken a class at SJ College in the past two years
|
