Classes Offered September 28 – September 9

Management and Leadership

FRONTLINE LEADERSHIP ACADEMY

Module 1:
The Principles and Qualities of Genuine Leadership:
Manager’s Version

More than ever, everyone in the organization needs an indepth knowledge of leadership best practices and help in tailoring those practices to their own situations. To meet this need, this module outlines universal leadership principles and qualities that help individuals become genuine leaders who can translate intentions into reality.

September 28, 8am-12pm

Module 2:
The Hallmarks of Supervisory Success

In today’s business environment, supervision represents one of the most important levels for achieving extraordinary organizational results. Whether you’re a vice president or a front-line supervisor, you grapple with issues related to strategy, strive for high levels of customer satisfaction, and are responsible for real work and concrete deliverables. But, of all your tasks and areas of focus, it’s your supervisory role that has the greatest impact – on you, on your employees, and on the business.

September 30, 8am-12pm

Module 3:
Activate Capability

In today’s dynamic workplace, success depends upon everyone at every level of the organization being “change capable” – the ability to become good at, comfortable with, and even excited by constant, rapid change. Effective managers and supervisors recognize that the ability to accept, embrace and even drive change exists in everyone. They also recognize the very human needs – for context, as well as a sense of freedom, confidence and control – that emerge in the face of change. The practices learned in this unit create an environment that encourages individual change and the capability to grow.

October 26, 8am-12pm

Module 4:
Managing Your Priorities

Rapid change, flatter organizational structures, and cross-functional duties mean that employees today must assume greater responsibility for managing their own tasks. To do that successfully, they need to be able to handle competing priorities, shift gears smoothly, and coordinate and negotiate responsibilities, schedules, and resources with others.

The activities in this module provide the awareness and skills participants need to make better decisions about their daily work. Participants learn techniques that help them deal with complex interpersonal interactions, build strong work relationships, and increase their overall productivity, even in an environment where changing priorities are a daily reality.

October 28, 8am-12pm

Module 5:
Listening in a Hectic World

In this module, participants will learn to make conscious and deliberate choices about how they focus their time and attention so they can consistently extract what they need from listening situations and opportunities. Participants learn how to sharpen their listening skills so they can quickly get the information they need to achieve results, while maintaining constructive relationships with others.

At the end of the module, participants will be able to:

• Make better decisions about how and when they use their listening time.
• Improve the quality of the information they receive by demonstrating curiosity and an open mind.
• Enhance the accuracy of what they hear by managing internal and external distractions more effectively.
• Improve performance by listening to negative feedback non-defensively.
• Save time by managing the flow of off-track conversations.

November 2, 8am-12pm

Module 6:
Coaching Others for Top Performance

In this coaching skills workshop, your front-line leaders will explore the principles and qualities of Genuine Leadership and learn how to perform daily coaching activities. They will also build the skills they need to build constructive relationships that foster a stronger commitment to improving performance and achieving results that make a difference for the organization. Participants will learn how to achieve results for their organizations by applying the Principles and developing the Qualities of Genuine Leadership and applying them to their role as a coach.

November 4, 8am-12pm

Module 7:
Resolving Conflicts With Your Peers

The more people have to depend upon each other to achieve results under pressure, the higher the instance of conflict. Given the complex web of interrelationships that exist in most organizations today, there is ample opportunity for conflicts - big and small - to arise. Conflicts can show up as minor disagreements or heated debates. However they present themselves, mishandled conflict situations damage work relationships and deplete personal energy and focus, causing productivity to plummet. People and organizations can greatly benefit from learning to handle conflicts skillfully and confidently. The purpose of this module is to provide participants with a process for resolving conflicts with their peers that encourages neutral solutions while building constructive work relationships.

November 9, 8am-12pm

Certificate of completion available at end of Academy

Call us to register 505-566-3501

Register Online If you've taken a class at SJ College in the past two years